SmokeSmart offers e-cigarettes in seven carefully selected flavors, with and without nicotine. It is calculated between 500 - 700 puffs per e-cigarette. They are fully charged upon delivery, so you don’t need a charger, liquid or other accessories.
Strict quality controls
Before our e-cigarettes leave the factory, they undergo rigorous quality controls. They contain no carcinogens or other harmful substances.
Age limit: To become a customer, you must be at least 18 years old.
SmokeSmart do their best to ensure that you as a customer are satisfied and that the products are delivered on time.
SmokeSmart send their products by post. The product is sent by post from a central European warehouse, so that we can keep the prices as low as possible. This means that you will receive the shipment approx. 10-14 days after placing an order.
If you experience any delays or other special circumstances regarding your order, please feel free to contact us by phone or email.
In case of a complaint, please contact us by phone or email, and state the reason for the complaint. Complaints are processed as quickly as possible. When you return a product you have a complaint about, please include sender's name, customer number, invoice number and the reason of complaint.
The product is shipped with net 14 days to pay. Payment is requested before the invoice due date. Failure to pay after the due date of the payment reminder, is followed up by a standard debt collection process.
If you have any objections in regards to payment, please contact us as soon as possible.
You have the right to cancel and return your order within 14 days In the event of return a product, you must pay the postage fee.
Customer information is not sold to other companies. All customer information is treated confidentially. The information will not be published. We use your information to communicate with you directly and to ensure that you get the best possible customer care. E.g. we may use your mobile number or email address to send you reminders before any expiration of a deadline, so you don’t forget a payment.
You will automatically be signed up to our popular newsletter, where you will receive exclusive offers before everyone else. You can always unsubscribe from the newsletter via the unsubscribe form found in the newsletter itself
SmokeSmart's knowledgeable customer service consultants are ready to receive any request you may have, either by email or by phone. We are available for comments and questions, whether it's about our products or any questions regarding delivery.
You can call us on: 0046 40 674 1849
Customer Service is open Monday to Friday from 09:00 to 17:00
Email: smokesmart@smokesmart.eu
Address: Smokesmart, Postfach 2603
36243 Niederaula, Germany